Frequently Asked Questions
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Please go to the "Meet the Team" page to find links to our photographers, and contact them individually. Or if you're not sure, feel free to contact us via the studio contact page and tell us what you're looking for and we'll help you find the right fit!
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With the $20 upgrade, one of our team members will be available and can guide you through the basic operation. We also sometimes offer group and individual courses and workshops. Contact us for more info.
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The base rental does not include any lighting equipment, and you are encouraged to bring your own. But with the $20/hr upgrade you will have access to our strobe and LED lights and we will be available to operate them and offer guidance.
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Your allotted time plus 15 minutes before your arrival time for setup. You will have access to any available backdrops, furniture, and sometimes small props, streamers or tulle.
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We may have some seasonally appropriate things laying around (streamers, banners, feather boas, hats etc.) however we make no promises! Please message us if you have a specific request.
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We accept payment though Stripe on our website. Deposits should be paid through the website, but remaining balance can also be paid with cash. Contact us if you need another arrangement.
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Full payment is due at the time of your arrival, usually 15 minutes before the appointment. Please inform us ahead of time if you intend to pay with cash for the balance.
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Your deposit becomes nonrefundable at 24 hours prior to the appointment. In cases of reschedule, the original deadline remains the deadline.
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If you reschedule at least 24 hours ahead of time, your deposit and any balance can be transferred to the new time with no penalty.
If you need to reschedule to a different time of the same day, and cannot do so at least 24 hours ahead, then contact us and if the new time is available it will be without penalty. Otherwise, cancellation rules will apply. After rescheduling, the cancellation policy still maintains the original dates as they pertain to refund eligibility. -
Cancellations made 7 days ahead will be fully refunded. Cancellations made less than 7 days but at least 24 hours ahead will be refunded minus the deposit. If there is an emergency or any extenuating circumstances that prevent timely notice, please contact us ASAP and we will review the situation case-by-case for any refund.
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We welcome creative group events, workshops, etc. Please contact us to discuss custom pricing and setup needs.
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We offer a limited number of memberships that allow flexible use of the studio without the hourly rate. Acceptance is subject to background check. Cost starts at $160/mo and requires a term commitment.